Forum Discussion
Blocked number leaving voicemails, harrassing caller
I have someone’s number blocked but they are still able to leave voicemails (harassing me); I accidently deleted the last voicemail they left before getting the calling number and the list I have of ...
Hey there @Lunchbox2208! Having our phones close by at all times makes harassing calls even more impactful and blocking the numbers usually helps discourage the caller. They normally get frustrated when they hear the voicemail greeting right away and hang up. Blocking the number on your device settings does not prevent the call from going to voicemail. Since the call does go to the voicemail system, the phone call should show on the call log when you log in to your T-Mobile account online or on the app. If you don't see it there, then the customer support team would not be able to see the number either.
If you want to prevent someone from being able to leave a voicemail at all, then you would want to sign up for Permiso familiar. 'Never Allowed' numbers hear a 'person you dialed is unable to receive calls at this time' message before the call disconnects.
It is heartbreaking to know that someone is harassing you to that extent, but I really hope this helps you.
Hey there @Lunchbox2208! Having our phones close by at all times makes harassing calls even more impactful and blocking the numbers usually helps discourage the caller. They normally get frustrated when they hear the voicemail greeting right away and hang up. Blocking the number on your device settings does not prevent the call from going to voicemail. Since the call does go to the voicemail system, the phone call should show on the call log when you log in to your T-Mobile account online or on the app. If you don't see it there, then the customer support team would not be able to see the number either.
If you want to prevent someone from being able to leave a voicemail at all, then you would want to sign up for Permiso familiar. 'Never Allowed' numbers hear a 'person you dialed is unable to receive calls at this time' message before the call disconnects.
It is heartbreaking to know that someone is harassing you to that extent, but I really hope this helps you.
