Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
Hey Chris,
Thanks for getting back to me! I wasn't holding my phone when the missed calls came in real time because I'm not surgically attached to my phone. I just check it when I hear an email, txt msg or phone call come in. But every single time I missed a call, I was at home and I'm usually connected to Wifi. Either way, correos_electrónicos and txt msg's always come through - and when the caller leaves a voicemail, I get the notification ringtone as soon as they do. Since I'm receiving all these other messages, wouldn't that rule out the signal-related issue?
Fwiw, yesterday I heard the phone ring during a call and today I asked a friend of mine to call and I heard the ringtone again - but I don't receive a ton of calls, so I don't know whether it was a fluke or if my phone mysteriously fixed itself! I've been troubleshooting my phone by trying a few different thing like turning off the Wifi and the calls that came in since I did that have rung... pero before this problem started happening, I siempre had Wifi ACTIVADO and incoming calls were ringing. So honestly I don't know if Wifi has anything to do with it. I prefer to have that ON when I'm home for obvious reasons..
Was T-Mobile experiencing signal problems the past 2-3 weeks? Or any issues with incoming calls when WiFi is turned on?
