Forum Discussion
Can't send/receive MMS on Wi-Fi
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge ph...
¡Hola, @magenta4936749!
I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.
I just wanted to make sure you could use the data from your Wi-Fi connection. Since alternate apps are working, sounds like using data from your Wi-Fi isn't an issue. Have you tried the phone in Modo seguro to see if MMS works? We're really coming down to the wire for steps we can take on your phone. Wiping the cache is my next suggestion but a complete reset would be the last option you could try on the phone.
