Forum Discussion
Can't send/receive MMS on Wi-Fi
I've been having some trouble with sending and receiving MMS while on a WiFi connection (so almost all the time) since I have stated using my T-Mobile sim on my unlocked Samsung Galaxy S7 Edge phone from Sprint. Everything else seems to work fine e.g. calls, SMS, LTE, but when it comes to MMS it's a complete stalemate. I've tinkered my APN settings in almost every permutation I found online, and I don't have an option for Wi-Fi Calling so there's nothing I can seem to do on that front. A solution to this problem, so I can start receiving MMS again, would be great.
¡Hola, @magenta4936749!
I did some digging and was able to find that there is a known issue with Galaxy S7 Edge models that have an issue when handing off WiFi to the data network when trying to send MMS'. My recommendation would be to talk with Tech Support via 611 or T-Force (Facebook/Twitter) to get a ticket filed with our Engineers. By chance, have you already done this? If not, give that a shot and keep us updated on the outcome of the ticket.
I can't receive or send messages or I can only message one person I've tried everything and I really don't want to do a hard factory reset on my phone
what phone and which messaging app does it have?
I have the same problem on my A51. The app says it's not compatible with my system. I can't delete it or update it. I can't send or receive mms unless my mobile data is on, and if I forget to turn it off.. I bought a wifi capable phone because I have wifi service. I don't use my phone often so the cheap prepay plan unlimited talk and text is good enough EXCEPT I can't receive mms messages from my grandkids unless my data is turned on, which is limited. I'm about to toss tmobile service which I've been loyal to for many years. There is no reason I shouldn't be able to send or receive mms over wifi only but I cannot. Tmobile says it's a samsung problem and visa versa. So? ??? My grand kids send a lot of pics and fb messenger is not an option. I receive all other data over wifi so why not mms thru text messages?
