Forum Discussion

Yahir_Juarez's avatar
Yahir_Juarez
Newbie Caller
Hace 3 años

Direct Carrier Billing

I Have been having peoblems using my Direct Carrier Billing, and I would like to know as to why this is happening. It worked perfectly fine before. I would also appreciate it if you tell me how to fix iit.I have the netflix on us thing by tmobile and an expert said that i could not use these two features together. But before this it all worked perfectly fine. I was able to use each of these features without any problem pls help me. I really apreciate it. 

facturación_directa_del_proveedor
problema
t-mobile
Urgent issue
  • Klightfoot's avatar
    Klightfoot
    Network Novice
    Hace 2 años

    So to my understanding, because I am no longer an android user but now I am an iPhone user and forever have been using direct carrier billing for my YT music service. They will no longer except that as a payment. What if I had the app as a shared at with the multiple lines on my account and they were steel android could I possibly use that as a payment method then?

  • tidbits's avatar
    tidbits
    Spectrum Specialist
    Hace 2 años
    TheGr8Pretender wrote:

    I FORGOT TO ADD!! SORRY! 

    I forgot the main point to my post! My account has the Netflix on us too, and the direct carrier billng works just fine. Been using them together for well over a year. 

    Certain older legacy plans had that restriction. 

  • TheGr8Pretender's avatar
    TheGr8Pretender
    Newbie Caller
    Hace 2 años

    I FORGOT TO ADD!! SORRY! 

    I forgot the main point to my post! My account has the Netflix on us too, and the direct carrier billng works just fine. Been using them together for well over a year. 

  • TheGr8Pretender's avatar
    TheGr8Pretender
    Newbie Caller
    Hace 2 años

    Okay, it's a lengthy response, but it contains more information that I've ever come across. LOL. 

    If your issue hasn't been resolved, contact the customer support again, by phone. Once connected, politely tell the rep you would like to speak to a supervisor. The rep may try to discourage the transfer and ask you to allow them to give it a shot. If you prefer just to talk to a supervisor, just explain that the issue has been ongoing for too long and needs a supervisors assistance.  If the CS supervisor is unable to assist, ask them to transfer you to the billing department. (Reason I think billing dep could help is because the only info I found on the Tmobile website for carrier billing (which is EXTREMELY short and vague) was in the billing FAQ, under the Apps and subscriptions section. 

    Here's what I know from my experience as a current T-mobile customer and occasional direct carrier billing user:

     

    ANDRIOD:

    -Only the Google Play APP allowed the use of Tmobiles carrier billing. 
    -The Play app allows carrier billing to be used as a payment method for:

    *Purchases of paid apps

    *If applicable, apps with subscriptions (ie: monthly/yearly fees for accessing all/some tools/features

    *In some apps, in-app purchases. (ie: removal of ads) NOTE: Certain types of in-app purchases are not available for this payment method, and an app may offer both compatible and non-compatable options. The only way to know which is compatible is to select preferred in-app purchase and proceed to the payment option screen. If you see your mobile number, that in-app purchase is compatible.  The popular gaming app Roblox offers optional in-app purchases for their special currency, Roblux. Prices range anywhere from $0.99 to $199.99.

     

     

    IOS

    Direct Carrier billing is only available customers in select regions. US customers with IOS devices are unable to use direct carrier billing at this time. 

     

     

    Purchases made with carrier billing may not exceed  a total amount of $80/billing cycle. No exceptions are made.