Forum Discussion
Glass screensaver issues
I purchased the S9 around mid to late April, can't remember the exact date, but I was kind of pushed into buying a case and cover to "protect my investment" which is all fine and good, but for o...
I'm so sorry to read that. Were you able to contact the manufacturer of the screen protector? Perhaps they'll be able to honor their lifetime warranty?
FWIW, when it comes to devices (phones), we offer a supplemental warranty, but generally speaking a warranty is a manufacturer's domain, not a retailer's -- so I'm thinking you might have better luck reaching out to the company that made this!
I think you've made an excellent point about the product overall and the exchange/return policy -- those should be printed on the back of your receipt but it sounds like we could have done a better job of going over it, to say the least. But as much as we appreciate the feedback, I'm still hoping there's a way for your screen protector to be replaced!
