Forum Discussion

  • JGrrr's avatar
    JGrrr
    Network Novice
    Hace 2 años

    It is my understanding that you have to call TMobile to turn off the Account Takeover Protection.  I have been on the hold for a flipping hour and 20 minutes for a feature that should be manageable online in your secure account.  What is the deal?

  • Ric221's avatar
    Ric221
    Bandwidth Buddy
    Hace 2 años

    I believe this a safety feature designed to protect you from having someone take over your account without your knowledge once it is turned on.

  • id_rather_use_a's avatar
    id_rather_use_a
    Roaming Rookie
    Hace 4 meses

    "Safety feature" riiiight. Thats why the make it miserable for you to speak with a rep for longer than 2 mins before getting hung up on or disconnected when you call to deactivate the feature. Each time you call back, it's mysteriously an hour+ wait. So far I've had support tell me I'd get a callback in an hour. Spoke with support on the app after being hung up on by my callback then the rep pretended like I didn't say in very distinct and clean language that I wanted the account takeover protection service deactivated from every line on my account. She pretended like I was somehow saying (clearly I wasn't, I also put in a transfer pin request earlier , the company knows what's up) that I wanted to cancel my device insurance for damage and theft…which is not even a thing we have or any of what I said at all very specifically clearly. Google T-Mobile's cancellation bullying tactics. That's what I'm doing while I spend the next 6 or so hours on hold until a store opens and I can go in. 
     

    Not only has this been the absolute worst service with non-stop lies from the jump, but they intentionally make it impossible for you to leave. Doesn't sound like such a no pressure no worries NO CONTRACTS business philosophy if you ask me…*ahem* Class Action Lawsuit, yall. They owe us. Sincerely. 3 lines was somehow half my car payment every month? ✌️