Forum Discussion

DW's avatar
DW
Network Novice
Hace 22 días

i cant hear caller but they hear me

When i use phone, i will be talking, all fine, but then randomly, i wont be able to hear them but they clearly hear me

 

  • syaoran's avatar
    syaoran
    Transmission Titan

    Does this happen with just one person or multiple?  Are they T-Mobile customers as well or on other carriers?  What device are you using?  Have you tried performing a Network Reset on your device from within the settings followed by powering off the device for at least 5 minutes to allow it to refresh its connection to the network? 

  • DW's avatar
    DW
    Network Novice

    Multiple people and some are Iphone some Android, I do try turning it off and waiting and then turning it back on sometimes it helps sometimes it doesn't I haven't done the factory reset I'm just wondering if I just should get a new phone