Outgoing caller id display

I'm on a family plan. I called in to change my caller id to my name about 6 months ago and instead of changing it to my name it blocked caller id so people I called would get "no caller id." Not great but that was okay, now it has reverted to the account holder's name for all lines on the family plan. I called and spoke to a very nice Indian woman who said that she took care of it but apparently nothing was done. When I call someone they still get the account holder's name. (all lines) This is so bewildering to me since it seems like it would be a common problem with a family plan.

I joined T-Mobile yesterday and have the Magenta Max plan.  2 lines.  The outgoing caller id is something strange for both lines.  I went to my profile, Caller ID, edited the name for both lines, saved and it states that it has been saved, but it's not saving.  Does this feature not work using the website?  Will I have to call in to support to have this fixed?  I had a different issue with my new account yesterday and spent 40 minutes waiting for an agent to help me.  Any other options to fix this?

I never use the t-Mobile app on my phone -- My phone is an “added device” on my husband’s account, therefore every time I have tried to use the app to access our account from my phone, it insists on sending an identity verification code to my husband’s phone or email, and my husband is not always available to pass it along immediately for me to type it in.  So I just use my web browser (Chrome) on my laptop if I need to access our account.  

In your web browser, log into your account at t-mobile.com, and then click on "Profile" at the top of the page.  In the Profile page, click the section header titled "Caller ID".  (Or try this link:  https://www.t-mobile.com/account/profile/line-selector/callerid).  From the list, select the device whose Caller ID name you want to change.  By default, the Caller ID for all the devices associated with the account is the primary account holder's name (as it was typed into the system by the salesperson who set up the account).  I used this link today to change the Caller ID on my phone from my husband's first name to my own first, and also to correct the spelling of our last name (on ALL our devices).   

After you make your changes and click "Save", you will get a pop-up at the top of the screen that says you successfully saved the new Caller-ID name.  Repeat the procedure for each device as appropriate.

Nota: 

After you have saved your changes, if you leave the page and then return to it later to confirm the changes, don’t be alarmed if you still see the old data.  It doesn’t mean the changes reverted back to the old info or weren’t successfully saved.  It states on the page that it can take up to 72 hours for the saved changes to take effect (both on the web page and on the device).  So I recommend that you check back after a few days to verify that the info was indeed changed.  

Thanks. I swear at one point I was able to change it on mytmobile.com. Oh well, I'll call. Thank you for the information.

over an hour on the phone with a "specialist" and they still can't get MY name to show up with my number....

This is still an issue. I called support because I don't want any name on my caller ID for outgoing calls, I just want my number to show. When I was a Verizon customer this was standard. I don't need my name being sent to every business I call, or every weirdo on Craigslist, etc. The first guy I talked to said this would be no problem, then put caller ID blocking on my line. Not at all what I asked for. I made multiple calls and each time was told it was fixed, and it wasn't. Nothing was ever done, and now I still have caller ID blocking. Some businesses won't accept incoming calls from me because they don't take calls from blocked numbers. 
 

T-Mobile also continues to send me marketing texts and emails after I have unsubscribed from them multiple times. This company clearly has no respect for my privacy - they seem to not even understand the concept. I'm about to go back to Verizon and just pay the extra money to deal with a more professional carrier. 

ayjayar wrote:

I never use the t-Mobile app on my phone -- My phone is an “added device” on my husband’s account, therefore every time I have tried to use the app to access our account from my phone, it insists on sending an identity verification code to my husband’s phone or email, and my husband is not always available to pass it along immediately for me to type it in.  So I just use my web browser (Chrome) on my laptop if I need to access our account.  

In your web browser, log into your account at t-mobile.com, and then click on "Profile" at the top of the page.  In the Profile page, click the section header titled "Caller ID".  (Or try this link:  https://www.t-mobile.com/account/profile/line-selector/callerid).  From the list, select the device whose Caller ID name you want to change.  By default, the Caller ID for all the devices associated with the account is the primary account holder's name (as it was typed into the system by the salesperson who set up the account).  I used this link today to change the Caller ID on my phone from my husband's first name to my own first, and also to correct the spelling of our last name (on ALL our devices).   

After you make your changes and click "Save", you will get a pop-up at the top of the screen that says you successfully saved the new Caller-ID name.  Repeat the procedure for each device as appropriate.

Nota: 

After you have saved your changes, if you leave the page and then return to it later to confirm the changes, don’t be alarmed if you still see the old data.  It doesn’t mean the changes reverted back to the old info or weren’t successfully saved.  It states on the page that it can take up to 72 hours for the saved changes to take effect (both on the web page and on the device).  So I recommend that you check back after a few days to verify that the info was indeed changed.  

This link worked perfectly for me. THANKS!

i have faced the same problem with caller id , auto not showing to the other people , talked to cs people 2/3 time . no result idk why.

i am doing through webaccount myself again and waiting for the 72 hours thig lets see.