Forum Discussion
Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this i...
Bienvenido @lynn8! I love Videollamadas de T-Mobile, and I know it seems weird when suddenly a call can't connect. This could happen for a few reasons - first, not every T-Mobile device is capable of utilizing this feature at this time, so you'd want to be certain that the person you're calling is using supported equipment. Second, video calling requires a stable LTE or Wi-Fi connection to work, so if the person you're reaching out to is currently on 4G or lower, the call may not connect. Are you able to test this with someone who's on a confirmed supported device and connected to the same network type (either LTE or Wi-Fi) as you, to make sure there's nothing more serious going wrong here?
- Marissa
