Forum Discussion
Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this i...
What a bummer @lynn8! If we missed an appointment to return a call to you, then that's definitely a serious ball-drop, and we'd love for you to Community-2153 so that a team with account access can review the follow-up history on your account and ensure that feedback is provided.
If both of your TMO S7s are on LTE, no one has a conflicting feature and everything's up to date, then I really think that ticket is going to be your best bet to get to the bottom of this. It sounds like we made a commitment to reach out to you, and I'm sorry that we missed that. Since we don't have the ability to review these ticket types for you here, can you reach out to our team over the phone or through T-Force (Twitter or Facebook) so that we can look this up and give you a status update? I don't want you wondering why this isn't working!
- Marissa
