Forum Discussion
Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?
I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this is happening or how to troubleshoot this?
No I haven't not reached back out to anyone after the other 3 calls I made
and a chat conversation with someone. I gave up on the issue since it wasnt
getting solved or much attention. They were supposed to contact me back
since March 7th and still haven't so I'm jusy going to move on. Gracias
for checking.
Awww, what a bummer. 😥 Well I certainly hope that it is being worked on... I understand you put a lot of effort into getting the ticket filed and I'm disappointed that we promised a follow-up and didn't deliver. Please let us know if anything changes!
- Marissa
Okay. Thank you.
Both myself and significant other have Samsung Galaxy S9 and TMobile...but recently notice one phone can make video call and second can not, Have checked all setting and second phone doesn't even have VoLTE option to turn on/off? Second phone also doesn't have video icon on phone key pad screen screen. Any guess as to why?
tdl wrote:
Both myself and significant other have Samsung Galaxy S9 and TMobile...but recently notice one phone can make video call and second can not, Have checked all setting and second phone doesn't even have VoLTE option to turn on/off? Second phone also doesn't have video icon on phone key pad screen screen. Any guess as to why?
both devices purchased from TMO? and both are on the same updates etc?
