Forum Discussion
issues with my Google pixel 6 Pro preorder?
Thanks in advance for taking the time to read this long post and to give me some help and advice.
So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order.
1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.
So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.
Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.
On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.
Like many of you I placed my pre-order on 10/20 and my estimated ship date was 10/28 then it switched to 11/12-18. Also, my card was never charged . I was beginning to wonder if the order had ever actually been placed until I spoke with a rep who explained the backordering and delays etc. Etc. Then this morning I checked my order status and it said my estimated delivery date is today 10/28 but the estimated shipping date is 11/18?? 🤔. I'm not even sure what's going on anymore 😒. I just hope I get my phone soon because I'm stuck using my kids old phone which has been TRASHED and it's driving me crazy! 🤦🏾♀️
I am in the same boat as many of you I ordered one hour by phone after launch and my original ship date was the 28th I ordered a white pixel 6 pro. It changed yesterday to the 12th through the 18th of November which is very annoying since I've been waiting all year for this phone and now you're basically told you have to wait another month. I've been saving my jump for this very aggravating if they don't have inventory then don't take pre-orders and set dates. Horrible drop of the ball by Google and TMobile I expect better
Andy T wrote:
This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years.
I'm a long term customer also... not nearly 20 years though. But when I searched on Pixel 6 Pro backorders I found articles including statements from Google that the problem is on their end... with the long lead time between announcing these phones and taking pre-orders, they clearly didn't plan production levels high enough to keep up with demand. I noticed many glowing reviews which means higher demand. Throw in the industry supply chain problems with chips, and I'm not too surprised this happened. But I wouldn't blame T-Mobile or any other carrier. Google dropped the ball here. I'm no C-level executive, but I understand business enough to know they should and could have handled this rollout better.
This all said, I will fault T-Mobile for how they handled the order process and estimated delivery dates. Better to under promise and over deliver than the other way around. We use that rule at work a lot... it saves our customers from the headaches mentioned in this thread...
Ordered the moment the website stopped giving errors on 10/19. Pixel 6 Pro Cloudy White.
Was set to ship 10/28
Now estimated ship date is 11/12 - 11/18
Would love an official statement from T-Mobile.
Mrcpuhead wrote:
I suppose this shouldn't surprise me given the posts so far, but I got a text from T-Mobile as follows:
T-Mobile: The ship date of your recent order has changed. We'll have it on its way soon and let you know once it's shipped.
Yet when I checked order status, the dates were the same they were since 10/27...11/12 - 11/18.
Yeah, I got it too, but this is probably a really delayed text to pretty much say that your order will be late. I hope I'm wrong lol 🤞
Google made sure all the you tubers got their free devices, and honestly it's the lack of communication by Google and TMobile that has people most upset. They knew when they launched this would be an issue this didn't happen because of "demand".
Not sure if this helps anyone, but at least T-Mobile beat their estimated ship date for me. I was originally October 28, then on the 28th it switch to November 15-18, but it actually shipped yesterday and I'll have it tomorrow. Of course my wife got her regular 6 last week and it's pretty awesome.
Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.
Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.
V
I'd like to believe this but will when I see it.
Mine finally shipped today, ETA Friday/Saturday.
