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Mrcpuhead
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Re: issues with my Google pixel 6 Pro preorder?
I suppose this shouldn't surprise me given the posts so far, but I got a text from T-Mobile as follows: T-Mobile: The ship date of your recent order has changed. We'll have it on its way soon and let you know once it's shipped. Yet when I checked order status, the dates were the same they were since 10/27...11/12 - 11/18.2Visto0likes0ComentariosRe: issues with my Google pixel 6 Pro preorder?
Andy T wrote: This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years. I'm a long term customer also... not nearly 20 years though. But when I searched on Pixel 6 Pro backorders I found articles including statements from Google that the problem is on their end... with the long lead time between announcing these phones and taking pre-orders, they clearly didn't plan production levels high enough to keep up with demand. I noticed many glowing reviews which means higher demand. Throw in the industry supply chain problems with chips, and I'm not too surprised this happened. But I wouldn't blame T-Mobile or any other carrier. Google dropped the ball here. I'm no C-level executive, but I understand business enough to know they should and could have handled this rollout better. This all said, I will fault T-Mobile for how they handled the order process and estimated delivery dates. Better to under promise and over deliver than the other way around. We use that rule at work a lot... it saves our customers from the headaches mentioned in this thread...1Ver1like0ComentariosRe: issues with my Google pixel 6 Pro preorder?
am321 wrote: mhall wrote: am321 wrote: Here is another update for me. It's 9:50AM ET and now I have a tracking number via UPS and they said that it's out for delivery currently. I'm now able to see my information on T-Mobile's website and the app. Like one of the representatives told me, I guess there was some issues with tracking orders on the T-Mobile side and what they saw on the screen when I called in was wrong. But I'm glad that UPS on their website has it on the way to me today. I also purchased acase off Amazon that was backordered, but now it's supposedlyarriving today as well. Which this is even better for me so Idon't have to wait to use my device orgo to Best Buy andget a temporary case until my clear fully enclosed case with a built in screen protector arrives. So to everybody that's still having shipping issues, I'm going to keep my fingers crossed and hope that you receive your devices soon! What was your original delivery date? My original shipping date was yesterday which it did leave yesterday. What happened was that in the computer with customer care they see all different crazy different dates when it's not true and not the case. Then the disappearing information was probably a bug on the website and the app.Which I have overnight delivery and it was supposed to be delivered today and it's still being delivered today like they originally intended. Which currently my order is on the truck andthe way to me, it said that it's going to be here today by 7PM ET the latest. Just out of curiosity, when did you place your preorder?1Ver0likes0ComentariosRe: issues with my Google pixel 6 Pro preorder?
am321 wrote: Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1stoff when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device. So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2days. Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account. On top of all this,I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device. I saw others addressed that the missing order had to do with no signed EIP. My preorder, while it did complete with digitally signing those documents, did have the same estimated shipping change noted by others. It started as 28 Oct - which is why I chose the black color versus white which showed 12 Nov. Then as of yesterday, it was updated to show 12-18 Nov. I started a new order to see the estimate at that was 19 Nov or later. I called six stores in my area and no Pro models, just Pixel 6. One store suggested calling tomorrow but based on what I'm seeing, I don't hold hope to obtain the Pro sooner in a store. So I figure good things come to those who wait...But if it keeps getting delayed further, I won't feel that way!2Visto0likes0ComentariosTrade in offer for Pixel 6 Pro
I have a Galaxy Note 9 in great condition. When I went through the process to trade it in for a Pixel 6 Pro (retail $899.99), I discovered the monthly payment for EIP doesn't add up. It says after the down payment of $149.99, shipping and taxes, there will be a credit of $86 applied after two billing cycles. The trade in credit is $450 total, so that leaves $364 in credits left to be applied over 24 months. T-Mobile says the monthly payment amount is $16.08. Given the $86 credit comes off the financed amount of the Pixel, which is 750 after the down payment,the new financed amount is $664. So now for 24 months it is $27.67. Then there is $364 credit to be applied over 24 months. That is $15.17 per month. $27.67 minus $15.17 is $12.50 per month, not $16.08. What gives???1.3KViews1like3Comentarios