issues with my Google pixel 6 Pro preorder?

am321 wrote:

Thanks in advance for taking the time to read this long post and to give me some help and advice.

 

So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 

1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.

So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.

Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.

On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.

I saw others addressed that the missing order had to do with no signed EIP. My preorder, while it did complete with digitally signing those documents, did have the same estimated shipping change noted by others. It started as 28 Oct - which is why I chose the black color versus white which showed 12 Nov. Then as of yesterday, it was updated to show 12-18 Nov. I started a new order to see the estimate at that was 19 Nov or later. I called six stores in my area and no Pro models, just Pixel 6. One store suggested calling tomorrow but based on what I'm seeing, I don't hold hope to obtain the Pro sooner in a store. So I figure good things come to those who wait...But if it keeps getting delayed further, I won't feel that way!