Forum Discussion
issues with my Google pixel 6 Pro preorder?
Thanks in advance for taking the time to read this long post and to give me some help and advice.
So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order.
1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.
So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The order said that it was supposed to ship out on the 27th of October and then arrive to me in 1-2 days.
Then yesterday the order changed the shipping date from the 27th to the 28th. Now as of this morning (10-26), the order has completely disappeared from the T-Mobile app on the home screen, under the orders tab and on T-Mobile's website after logging into my account.
On top of all this, I know people that ordered the device from the Google store, other carriers as well as T-Mobile and they've already received their device. My friend who has T-Mobile as well also preordered after me and already received his device.
Pdevine wrote:
magenta7252662 wrote:
Mine finally shipped today, ETA Friday/Saturday.
What did you order? Was it a white one? Curious because i still don't see anything moving on the white i ordered.
I took advantage of the offer for a free Pixel 6 regular one and bought a OnePlus 5T for $90 off Facebook marketplace and traded it in for a free pixel 6 at the store until my pro comes so I'll have both
I got the Black 6 Pro 128gb with my Pixel 5 trade in.
magenta7252662 wrote:
Mine finally shipped today, ETA Friday/Saturday.
What did you order? Was it a white one? Curious because i still don't see anything moving on the white i ordered.
I took advantage of the offer for a free Pixel 6 regular one and bought a OnePlus 5T for $90 off Facebook marketplace and traded it in for a free pixel 6 at the store until my pro comes so I'll have both
Mine finally shipped today, ETA Friday/Saturday.
¡Éxitos!
lucylulu wrote:
I am having problems getting my Iphone. The shipping date was originally 10/27 - 10/29. Now it's 11/3 to 11/7. When I contacted customer service I was told the warehouse was waiting for a UPS label. That was 3 days ago and still processing. Next time I contacted customer service, I was told the warehouse doesn't have enough employees. So I guess I might have a phone by Christmas.
Yeah, there are shortages of everything everywhere. I'm not surprised. Mine is supposed to ship anytime now but I'm on the same boat as you.
I am having problems getting my Iphone. The shipping date was originally 10/27 - 10/29. Now it's 11/3 to 11/7. When I contacted customer service I was told the warehouse was waiting for a UPS label. That was 3 days ago and still processing. Next time I contacted customer service, I was told the warehouse doesn't have enough employees. So I guess I might have a phone by Christmas.
Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.
V
I'd like to believe this but will when I see it.
Yes, mine should be shipping soon and I ordered it on the 22nd. I contacted support and they told me they got their shipment into the warehouse yesterday, so all orders are shipping out and they apparently have more in stock as well.
That's good you give me hope
Not sure if this helps anyone, but at least T-Mobile beat their estimated ship date for me. I was originally October 28, then on the 28th it switch to November 15-18, but it actually shipped yesterday and I'll have it tomorrow. Of course my wife got her regular 6 last week and it's pretty awesome.
