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Just got the tmobile android 12 update on my Oneplus 9pro global version and its causing issues
The System Updater is what is used to apply updates. It might be called something different in the T-Mobile firmware but that seems unlikely. Did you select, Show System, when viewing all apps?
T-Mobile Support was correct to have you reach out to OnePlus. There are still a lot of people out there that believe carriers produce and push updates, which hasn't been the case since about 2011. OnePlus support is incredibly hit or miss. You might want to try the OnePlus forum for your device on XDA or the official OnePlus boards. I personally don't have a 9 Pro, but I do have a 9, a couple of 8T's, and a couple of 7 Pro's currently.
Edit: One thing you might be able to try. When the update pops up and you pull down the top to see it. It should have an icon. Download Package Names from the Play Store and use that to find that particular app name under system. Then you can find it in your Settings, Apps, Show System Apps, and hopefully be able to force close it.
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