Lost capability to text: Contacts show sip:[phone number]@msg.pc.tmobile.com;user=phone

paul888 wrote:

Hola,

 

I used to text this mobile phone for several months.  I am using a Samsung Galaxy S21.  However, today, the text fails to be sent.  Then, I look at my contacts for the mobile phone number and it is changed to:

sip:[phone number]@msg.pc.tmobile.com;user=phone

 

I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone

 

Any idea what is going on?  I am able to text other people.

 

Gracias,

 

Paul

Same here.  But Android phone.  So annoying when T-Mobile has no idea how to fix it.  I can text, but random numbers can't text me back.  I was going to change phones, but seems like that won't work either reading these comments on this page.  Glad I didn't.  Yes, someone, "real Tech person", what's going on.  We get the same….sip:+phonenumber@msg.pc.tmobile.com;user=phone

So much trouble shooting over six times with customer service/tech support.  They changed phone twice, and change sim card.  Nothing!  So many hours and hours over the phone trying to solve.  No luck.  So annoying!!!  Going crazy.