Forum Discussion
My Device balance is still on my account
After several denied claims by assistant a tmobile rep requested to remove the remaining balance of my device but its still there what do I do?
Assurant has denied every attempt I've made to get the phone covered under my 360 protection ... They said one of the reasons why was I was using the sim card in another phone around the date I said the phone was broken. They tried saying that the date I put in the claim, the phone was not covered .... But that's not true.
I just don't think it's fair I'm paying $9.50 a month for a phone I'm not able to use.
I've never had a problem like this with Assurant before.
