Forum Discussion
Native Visual Voicemail not working on my brand new Unlocked Pixel 6a phone
I just bought a new Unlocked Pixel 6a phone and my native Visual Voicemail is not working. My Unlocked Pixel 3a native Visual Voicemail worked fine for 3 years and it still works fine as I've given this phone to my brother who has the same T-Mobile plan.
I've talked to T-Mobile support and so far they haven't been able to figure out why it's not working. It appears (see pics) that it's trying to activate, but never does.
Using the T-Mobile Visual Voicemail App is NOT an option… it is not the same and it doesn't transcribe the voicemail to text. If this issue can't be resolved I'll be forced to change carriers.
Works for me. With the Pixel 7. After initial setup I had an error and all I did was call voicemail and entered my pin and after that the message went away and I was good to go.
I had the problem more often than not on my Pixel 5a. Sometimes it would activate itself and start working, sometimes it would work while still saying it could not activate. Mostly it would not work and say it couldn't activate. The 5a recently bricked itself and Google sent me a new 6a. VVM could not be activated for a week, then turned itself on for 2-3 days. Now it's saying it can't be activated again, but I received 2 VVMs that I can read under the inactive VVM tab. Spoke to T-Moble, and they claimed they do not support VVM for prepaid accounts. First I'm hearing of this, and they don't seem to have written it down anywhere.
ToddyK wrote:
I just bought a new Unlocked Pixel 6a phone and my native Visual Voicemail is not working. My Unlocked Pixel 3a native Visual Voicemail worked fine for 3 years and it still works fine as I've given this phone to my brother who has the same T-Mobile plan.
I've talked to T-Mobile support and so far they haven't been able to figure out why it's not working. It appears (see pics) that it's trying to activate, but never does.
Using the T-Mobile Visual Voicemail App is NOT an option… it is not the same and it doesn't transcribe the voicemail to text. If this issue can't be resolved I'll be forced to change carriers.
