Forum Discussion
Not receiving texts from Verizon carriers!
Hello Everyone,
I'm looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have spoken to multiple people with tmobile up to the engineers and they have stated that everything is clean on their end and have even rebroadcasted my number. I have tried every possible thing that I could on the phone in order to see if I could resolve the issue but have not had any luck. I talked with a verizon rep today and they said that my account would be deactivated when the billing cycle ends in February but only stated the messaging issue was on tmobiles end. I am stuck, losing serious hope, and no longer know what to do. Can anyone help???????
I just texted and sent a picture to a friend of mine on Verizon from my s23 Ultra using Google Messages. She replied within a minute and received both messages.
I'm having this exact same issue. Started last Sunday at random. It is only my line on my account. SMS works fine with TMobile, AT&T and when sending to Verizon. SMS sent to me from any Verizon device will not deliver to my phone. I do have a trouble ticket in the works, I am praying it gets fixed.
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
Dnnhernandez wrote:
I finally got my issue resolved. I had to go into the Settings, Apps, then go to your Messages App. Click on Storage, then hit Clear Catche. It worked for me. Maybe this will help you too. Save u alot of aggravation.
I appreciate the reply. Do you use iOS or Android? I've tried to reset everything short of the phone itself and SMS from VZW folks are still not coming in. I wish my issue were resolved as simple as yours was. If it goes on much longer I may reset the entire phone even though I've tried different phones.
ChristieP-Sounds like you may have found the solution. I'm considering moving from Vz to T-Mobile. Has this fixed the texting issue? Voicemail okay? Any other issues or thought?. BTW do old contacts and text messages transfer over? Gracias.
everything should transfer over..the carrier doesnt save your contact info..your phone/Google/ICloud does.
It's crazy bc mine resolved finally. At first I could send like 3 out of 5 then 2, then couple hours later it was working fine. I'm to the point that if thus happens again, I'm done. I've had tmo since 97 as aerial then voicestream. I don't want to switch. The one thing that bothers me is my friend with sprint ad the same issue at the same time I did but I has no idea. She just told me. So I've never tried to port out like most have.
Do all of you also have a very old old plan? They always try to make me change it. I have the old $50 unlimited I believe.
Experiencing the same issue but it is Verizon (non iPhone) and now Spectrum Mobile too (non iPhone) as well so only text messages. Hoping there is some resolution as I have tried all the basic suggestions and nothing worked.
We're not receiving vz texts on my wife's phone while mine is ok. It's not the phone because the missing incoming texts are not in the call log for her line. We ported from verizon five years ago, but the problem began around April. Tech support is working on it. But so far no answer.
I am going through this right now. I have been going on with this since this summer. I cannot deal with it any longer. I have been into tmobile and got the worst service ever. Tmobile told me to tall verizon, verizon told me to call apple, apple told me to call tmobile. It is literally the worst thing. I have had multiple escalation tickets. The last resolution was that I call verizon and talk to them. And guess what they told me to call tmobile. I took my card off of auto pay, I am not paying my bill. Or I am going to give them back and tell tmobile to pound salt. I do refuse to get a new phone number this should not be a me problem and me doing the middle man work. I cannot text my brother, my husband, or my mother. This has to be the biggest in convenience ever. I use to be able to talk to people through group chats but now It is not working. IF anyone has any other suggestions please for the love of God let me know.
