Official Pre-Order Thread: Samsung Z Flip3 5G and Z Fold3 5G!

Suffering here. Trying to switch from Verizon to T-Mobile and take advantage of the promotion. We started this over a month ago.  It's been misery and we are seriously considering not continuing.  There was no warning that they were going to ship our phones and charge the credit card. The credit card put a fraud alert on it. Because of this, T-Mobile canceled it.  We try to contact T-Mobile. One person tells us it's canceled, one person tells us it's not canceled One person says they'll retry the card... Nothing is being done. Chatted with somebody today who said our delivery is now being pushed into November.  They said somebody would call us because we asked for somebody who knows what was happening to call us. Nobody's called.  It's probably complete stupidity on our part to continue trying to pay thousands of dollars to T-Mobile with this experience.

We never thought we would find worse customer service than Verizon but I think we have. It's frustrating