Forum Discussion

mavr's avatar
mavr
Roaming Rookie
Hace 4 años

OnePlus 7T Pro Mclaren Andoid 11 uodate sim oroblems

Sinc the update yesterday I've had times where the phone doesn't read sim card or connect to Wifi. It's frustrating because I never had a problem with the phone until the update. It's only been a day and Ive had this problem 2 times where I have a useless phone for over an hour. Had to reboot many times to get it going again. Please TMobile and OnePlus fix this! Am I the only one having this problem?

  • hm529pr's avatar
    hm529pr
    Network Novice

    I'm having the same problem… but mine just wont come connect (wifi or recognize the sim) at all. It happened i restarted the phone today, been on Android 11 for a couple of days now. Back-up my data to pc. Erase the phone to factory setting… still getting nothing! What can i do!?$

  • syaoran's avatar
    syaoran
    Transmission Titan
    hm529pr wrote:

    I'm having the same problem… but mine just wont come connect (wifi or recognize the sim) at all. It happened i restarted the phone today, been on Android 11 for a couple of days now. Back-up my data to pc. Erase the phone to factory setting… still getting nothing! What can i do!?$

    Send it out for warranty service, if it is still within the warranty period. You can contact OnePlus Support or use the insurance option, if that is something you pay for. 

  • diego2c's avatar
    diego2c
    Roaming Rookie

    Yes, I have the same problem. SIM is not recognized one or two times per day. This only happens with Android 11 update.

  • syaoran's avatar
    syaoran
    Transmission Titan

    Have you tried factory resetting your device?  If there was an issue with WiFi Calling working on the 7T Pro McClaren Edition devices as well as connectivity issues.  There would be a lot of posts about it in various communities and I would have had friends with those devices asking for help to get that issue fixed.  Also, security updates don't actually touch or impact the modem firmware or radio interface layer at all.