phone won't ring calls go straight to voice mail

I've been having this problem for a year with calls not going through frequently. My mother also had the same problem and solved it by permanently disabling 4G data and using only 3G/GSM service.  I've had enough.  I'm switching to Verizon.

i have been having the same problem in the last month or so that calls made to my phone would go straight to voice mail and they do not show up in the call log. i would not have known if it was not my family who called and told me about it. It is happening randomly. Most times my phone is simply placed on a table. As an example. Tonight my daughter (TMobile also) called me.  Nothing rang and she didn't leave a voice mail. i only knew she called because i received whatsapp msg from my sister because my daughter called my sister looking for me.  I was actually in the same house as my daughter. When i went to her room, she called me to test and it came through. i have already called T-Mobile tech support and had a ticket opened. He did a few things with me on the phone. He was going to send someone to check on the tower nearby and a week later i have heard nothing and the problem is still there.

I have this problem too on my new phone. This article has 7K views so I'm guessing there are many people faced with this issue. Rebooting didn't fix my phone. It's like there's some default setting to reject calls or send them directly to voicemail. Still hunting for solution.

two rings to voice mail I need more rings. I did not change anything

So many customers are facing this problem and t-mobile is asking basic questions to buy time or not do anything. It's really pathetic.

I get calls sometimes and sometimes only voicemails.

T-mobile sucks.

I think when all customers decide to switch, then t-mobile will wake up but then it will be too late for them to take any action.

t-mobile customer service sucks big time, really pathetic.

I am having same problem.

Even after contacting customer support!

¡Hola!

Calls going to voicemail isn't a one size fits all situation and there are a number of things that can cause the problem! A reboot is the most common fix, but in the event it's still a problem (which it sounds like it is here for you), we suggest contacting a representative directly so we can look at your account!

There can be issues with SIM provisioning, a tower in your area, or there may be an incorrect call forward setup on your account. All these things and a number of other possibilities can be viewed by a rep when accessing your account! Community-2153

-Lauren

I have the same problem.  Actually wife and I both do.  Often I call her - right to voicemail.  She has also missed 4 calls today from hospitals that we need to take.  Have good signal coverage.  I've called T-mobile, but no help.  We have very different phones (I have a blackberry 9900 and she has a Moto G6).  If we have to switch over to GSM to get reliable calls, then we will be dropping T-mobile.  Getting phone calls regarding medical situations is too important to be concerned about loyalty to a company.

Can you recommend another cell provider who can figure out this problem?  Wife and I both have it.  And it is random.  So rebooting isn't an option.  How would you know when to reboot?  Apparently got good signal strength.  Look at the number of complaints.  T-Mobile has a technical issue on their end.  It isn't the user or their devices.  Asking the users to play detective is not good.  We have better things to do.  I pay for a phone service, not a game.

I don't know how long this has been happening to me, but at least a year. I even bought a new phone thinking that was the problem. But yesterday my boss tried calling and then texted to tell me he was going straight to voicemail so apparently it hasn't been fixed. I guess it's just T-Mobile and who knows how many important calls I've missed.