My phone won't ring when calls are coming it goes straight to voice mail.

I've been having this problem for a year with calls not going through frequently. My mother also had the same problem and solved it by permanently disabling 4G data and using only 3G/GSM service. I've had enough. I'm switching to Verizon.

i have been having the same problem in the last month or so that calls made to my phone would go straight to voice mail and they do not show up in the call log. i would not have known if it was not my family who called and told me about it. It is happening randomly. Most times my phone is simply placed on a table. As an example. Tonight my daughter (TMobile also) called me. Nothing rang and she didn't leave a voice mail. i only knew she called because i received whatsapp msg from my sister because my daughter called my sister looking for me. I was actually in the same house as my daughter. When i went to her room, she called me to test and it came through. i have already called T-Mobile tech support and had a ticket opened. He did a few things with me on the phone. He was going to send someone to check on the tower nearby and a week later i have heard nothing and the problem is still there.

I have this problem too on my new phone. This article has 7K views so I'm guessing there are many people faced with this issue. Rebooting didn't fix my phone. It's like there's some default setting to reject calls or send them directly to voicemail. Still hunting for solution.

two rings to voice mail I need more rings. I did not change anything

So many customers are facing this problem and t-mobile is asking basic questions to buy time or not do anything. It's really pathetic.I get calls sometimes and sometimes only voicemails.T-mobile sucks. I think when all customers decide to switch, then t-mobile will wake up but then it will be too late for them to take any action.t-mobile customer service sucks big time, really pathetic.

phone won't ring calls go straight to voice mail

FeedBag
Newbie Caller
Hace 2 años
On Pixel 6a:
GO TO:
Settings > Network & Internet > SIMS > Preferred Network Type > 2G or 3G
Check by calling phone to see if it rings.
Calls Rang & went thru with 2G or 3G. Calls did not go thru using LTE or 5G.
JinSd
Newbie Caller
Hace 2 años
I'm having the same problem. Rebooting the phone does nothing. I've never had this problem with other carriers. Clearly T-Mobile doesn't know what to do here and they are DOING NOTHING to fix it. Looking at dumping T-Mobile and going with someone else.
tmo_lauren
Connection Curator
Hace 9 años
Greetings!
Have you tried restarting your device to see if this resolves the issues?
-Lauren
sslman71
Network Novice
Hace 7 años
I used to have a problem like this and it was because I did not setup voicemail at all. It would go to it even if it wasn't setup. If you go to voicemail for the first time, just setup with default message. Not sure if this is the case with you but usually that was my problem with phone going to voicemail without ringing. If you have voicemail setup, then I am not sure what it is.
magentarezbaby
Newbie Caller
Hace 6 años
@65sparks did t-mobile resolve your problem, which i'm having also? I have open ticket, you would think support would look into this as I am not the only one with this issue!
magentatechie
Bandwidth Buddy
Hace 6 años
Hey there, are you referring to wanting more rings before VM picks up? You may wish to try using a short code: Where you see "seconds" enter in the number of seconds you wish to delay the VM picking up the call (in intervals of 5, up to 30 seconds).
**61*18056377243**segundos#
For example, if you want a 30 second delay, you would enter:
**61*18056377243**
Give that a try and let us know if it works for you
magentarezbaby
Newbie Caller
Hace 6 años
I have tried that, my issue seems to only occur when I'm not on t-mobile network?
magentatechie
Bandwidth Buddy
Hace 6 años
That's very interesting! Now, are you referring to domestic roaming (where you are still in the US) or international roaming? Do you know how many rings you get before voicemail picks up when you are not on the T-Mobile network?
magentarezbaby
Newbie Caller
Hace 6 años
Domestic roaming on CellularOne (3 rings) now my phone always prompts me that I have voice mail, which I don't? Real annoying!!
magentarezbaby
Newbie Caller
Hace 6 años
I resolved annoying prompts by disabling notifications on lock screen, but VM still kicks in after 2 or 3 rings?