popup problem

@ghostleee

Thanks, but latest update already done, cleared both app cache, and data, numerous times, pop-up still occurs.

UPDATE:. The brand new warranty replacement has began doing the same thing with the T-Mobile & T-Mobile Diagnostics app.  Those plus a few others that "keep stopping". Tried online to get assistance only to get this.  I guess the issue an ongoing problem.  Anyone else still having this problem?

Yes I'm still getting it.  Haven't seen the feedback option. That's new.  

CS also gave me a discount.  Hope they get it fixed soon.

I'll have to wait for a response.  Looks like they're dealing with a lot issues:

Yeah, the one about them being hacked takes priority i'm sure.  The popup doesn't seem to be happening as often, that's a good sign. 😀

T-mobile app keeps stopping, so irritating. Why can't they fix this???

charjeanne wrote:

So glad the problem was solved.  If you are still getting the pop-up contact T-Mobile.  My pop-ups have stopped.

How did you get the issue solved?

I didn't do anything, they just stopped.  If you still have the problem let T-Mobile know.

I have contacted then. Cleared data and catch restarted phone lots of times. I keep getting the pop ups T-Mobile has stopped working. Anyone get it fixed? Any ideas at first it was not annoying but now it's been a little over a month and it is now. Also my app cleaner pops up I click it to try and clean apps and it just shows the pop up again T-Mobile not working and then clears out the app cleaner but then now the app cleaner pops up at least 3-4 times a day and repeats the cycle. Then I get the pop up of TMobile not working in-between that. 

I keep getting the popup mesage. "T-Mobile keeps stopping". It pops up every 15 to 20 seconds. I have tried several things but I am not doing a hard reset. I took it to a T-Mobile store and they could not figure it out. They told me to uninstall the app and reinstall it. I tried but it won't alow me to uninstall the app.