After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text

UPDATE: After speaking with the first representative where the call got disconnected, the issue got worse. Still today, when someone tries to send me a group message or image it gives me the error Sender [2300] Unable to send message - Message Block is active. It seems the first representative messed up in something and then I had to call again. I explained to the second representative the issue. He could only tell me the unblocking will take a day since I am requesting to expedite it. The tower issue will take 24-72 hours. Honestly I am so tired of their phone service. You pay cheap you get cheap. If anyone has any suggestions please let me know. At this rate, I feel like canceling my service.