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punkysquare
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Joined 5 months ago
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Re: After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text
UPDATE: After speaking with the first representative where the call got disconnected, the issue got worse. Still today, when someone tries to send me a group message or image it gives me the error Sender [2300] Unable to send message - Message Block is active. It seems the first representative messed up in something and then I had to call again. I explained to the second representative the issue. He could only tell me the unblocking will take a day since I am requesting to expedite it. The tower issue will take 24-72 hours. Honestly I am so tired of their phone service. You pay cheap you get cheap. If anyone has any suggestions please let me know. At this rate, I feel like canceling my service.Re: After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text
UPDATE: Spoke to representative and all the troubleshooting questions asked I did: restart/power off phone, clear cache, turn on/off RCS chat, resend message, delete then resend message. FInally, she placed me on hold to verify the towers in my location. The call was then disconnected. I will let you know if hopefully someone in support will verify if the towers in my location need to be updated. This never happened before until this year. :(Re: After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text
Does anyone have a solution? I am still encountering the same issue. I was unable to view messages from people. Still the same. I get "Can't load attachment". This includes group text messages. This is extremely annoying as it happens sporadically.After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text
After T-Mobile update, I cannot send pictures via text nor can I receive pictures via text (see attached). Is anyone encountering this? If anyone has a fix to this please let me know. It's been about 2 weeks already. Once again T-Mobile towers are not being updated accordingly. I will not call for they will give me a long explanation that it is my phone and give me the run around for 2 hours. My phone is the latest Galaxy S24. T-Mobile please update all your towers. This is the second time this happens. GraciasRe: Sporadic weak phone service
Today is 7/19/2024, and I am still having issues with my phone. Yesterday I got a call from my doctor but it went straight to voicemail. I am also still getting calls from my job and also going straight to voicemail. Also text works then it does not work. I try to send text messages and it stays stuck sending then it said Not Sent. Ever since the merge with Sprint happened, there has been nothing but problems with my phone service.Re: Sporadic weak phone service
Update on my phone issue. We got the new sim cards. We tried them on both phones (mind you my phone I just purchased and it's brand new). All was working great yesterday. Today 7/16/2024, it is still giving the same issues! Text messages are not sending and calls are not coming in. This is a big issue T-Mobile has to fix since many customers are having the same issues. For us it has been over a month this problem began. If someone has a valid explanation or some kind of update on this please post. We've had to use WhatsApp to make calls and it is uncalled for to pay for a service that does not work to its full standards. Calling T-Mobile will be the same run around of trying to troubleshoot when it is not fully admitted by them it is a T-Mobile issue.Sporadic weak phone service
Hi everyone, For the past month, my husband and I have had issues with our phones. Calls go straight to voicemail and some text messages do not go through. They were working perfectly fine for over a year since we got them. We called 4 different times and none of the representatives have resolved. Each rep has told us the same thing, "I will contact you once resolved". No one has called. One of the reps said our phones were locked and they were unlocked. Did not resolve. The other rep said it's our phones. We need to reset mobile settings. Did that and it did not resolve. Then one rep said something that makes perfect sense. The towers are being upgraded. Supposedly the engineer team is fixing that "today". I said well let me give it a shot and get a new phone. Low and behold I purchase a new phone to see if it is the issue. Did the issue get fixed? No it did not! I am still having phone service issues. So all this time it was not our phones, it is T-Mobile's towers! I do not wish to call them since last time we spent almost 3 hours trying to resolve this issue and some reps were nice but supervisors not really. Does anyone know at all who I can escalate this complaint to? It's very frustrating and even our work calls are not going through. Gracias
