Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
joshnk, I actually just upgraded from a Pixel 2 to a Pixel 3. I also recently moved from Sprint to t-mobile (with my Pixel 2, Android 9 where the visual voicemail DID work). However, when I upgraded to the Pixel 3 last week, same exact situation as you describe and I went through all the variants of clearing cache, phone app version uninstall/re-install.
But...it worked yesterday but not until I experimented with deleting my Gmail MS Exhange account I use for work. My employer's security policy that is adapted when you link up the exchange account (whether Gmail, Nine, Bluemail, Outlook, etc) is such that is locks down certain "conveniences" of the phone which I live with to have my work email on my phone. I thought it was successful because, merely seconds after deleting the exchange account, Visual Voicemail in the phone app sprang to life.
I then lost it again for good when I tried to install another email client in attempt to try another exchange email connection...but after deleting that one, VVM on the phone was still unable to activate and I'm still unable to activate EVEN AFTER a factory reset and fresh start...perplexing.
