Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
I'm in the same boat. SIM works fine in the Pixel 2, but the Pixel 3 won't activate at all. It's definitely a config issue on TMo's end that they can't or won't fix. I've opened multiple tickets and spoken with several support people, even having the issue "escalated to the engineers" a few times, too. Still no change at all, and every person I talk to acts like they've never heard of this issue. I've even referenced this thread in my calls. At this point, it's a waiting game. Wait for them to fix it, or wait until I can reconcile switching providers (again) to someone that doesn't have this issue.
