Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
This is my 3rd call to T-Mobile. I had the 1st rep check and she said she just enabled VVM to my account. I do have the One Plus so I assumed it was already enabled. Either way, I stopped the app, cleared cache, restarted phone but it's still not working. She escalated to the tech, who said that this feature doesn't work on T-Mobile and reiterated that the device is a "Verizon" phone so the T-mobile's VVM feature won't work. I asked if I bought a T Mobile device, such as one of the Samsung's they sell or even the OnePlus 6T, she continued to say that those devices will work. But looking at this thread and others I've found on the internet, this doesn't always hold true.
So in the end, the tech claims I won't be able to use my Pixel 2 XL's native VVM because it's not a fully supported device through T Mobile. The only way this phone can get VVM is to use the app. So why was T Mobile touting they were the superior carrier for the Pixel? Libera el Pixel 2 a mitad de precio - No requiere Verizon | sección de noticias de T-Mobile
Does my Pixel 2 XL not work because I got it from Verizon instead of Google? Would this work on Google Fi which uses T Mobile's service as one of the supported carriers?
12-14 11:31:02.081 2229 2229 I Dialer : OmtpVvmSyncReceiver - Unactivated account ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, ***, UserHandle{0} found, activating
12-14 11:31:02.082 2229 2229 I Dialer : VvmTaskReceiver - task received
12-14 11:31:02.082 2229 2229 I Dialer : VvmTaskReceiver - scheduling new job
12-14 11:31:02.083 2229 2229 I Dialer : TaskSchedulerJobService - scheduling job with 1 tasks
12-14 11:31:02.083 2229 2229 I Dialer : TaskSchedulerJobService - running job instantly.
12-14 11:31:02.084 2229 2229 I Dialer : TaskSchedulerJobService - job 51 scheduled
12-14 11:31:02.086 2229 2229 I Dialer : TaskSchedulerJobService - starting 51
12-14 11:31:02.087 2229 2229 I Dialer : VvmTaskExecutor - onStartJob
12-14 11:31:02.087 2229 2229 I Dialer : Task.createTask - create task:com.android.voicemail.impl.ActivationTask
12-14 11:31:02.087 2229 12844 I Dialer : VvmTaskExecutor - executing task com.android.voicemail.impl.ActivationTask@e703973
12-14 11:31:02.088 2229 12844 I Dialer : PreOMigrationHandler - ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, ***, UserHandle{0} already migrated
12-14 11:31:02.101 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.102 2229 12844 I Dialer : VvmActivationTask - VVM content provider configured - vvm_type_cvvm
12-14 11:31:02.102 2229 12844 I Dialer : OmtpVvmCarrierCfgHlpr - OmtpEvent:CONFIG_ACTIVATING
12-14 11:31:02.104 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:02.104 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.109 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:02.110 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.115 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.119 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:02.121 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.127 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:02.128 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.136 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - 1 status
12-14 11:31:02.136 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.137 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.137 2229 2229 I Dialer : MainCallLogHost.enableFloatingButton - enabled: true
12-14 11:31:02.137 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - isModal: false, Activating visual voicemail
12-14 11:31:02.154 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - 1 status
12-14 11:31:02.154 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.154 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.155 2229 2229 I Dialer : MainCallLogHost.enableFloatingButton - enabled: true
12-14 11:31:02.155 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - isModal: false, Activating visual voicemail
12-14 11:31:02.155 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:02.155 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:02.159 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:02.163 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:02.163 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:02.167 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:02.170 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:02.170 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:02.174 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:02.178 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:02.178 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:02.182 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:02.413 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:02.463 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - 1 status
12-14 11:31:02.464 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.464 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:02.465 2229 2229 I Dialer : MainCallLogHost.enableFloatingButton - enabled: true
12-14 11:31:02.465 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - isModal: false, Activating visual voicemail
12-14 11:31:03.203 2229 2229 I Dialer : VvmOmtpService - onSmsReceived
12-14 11:31:03.225 2229 2229 I Dialer : OmtpMessageReceiver - Received message on non-activated account
12-14 11:31:03.225 2229 2229 I Dialer : LegacyModeSmsHandler - processing VVM SMS on legacy mode
12-14 11:31:03.225 2229 12844 I Dialer : VvmActivationTask - Subscriber not ready but provisioning is not supported
12-14 11:31:03.225 2229 12844 I Dialer : OmtpVvmCarrierCfgHlpr - OmtpEvent:CONFIG_SERVICE_NOT_AVAILABLE
12-14 11:31:03.234 2229 2229 I Dialer : RetryPolicy - com.android.voicemail.impl.ActivationTask@e703973 completed successfully
12-14 11:31:03.234 2229 2229 I Dialer : RetryPolicy - committing deferred status: configuration_state=4
12-14 11:31:03.247 2229 2229 I Dialer : VvmTaskExecutor - no more tasks, stopping service if no task are added in 5000 millis
12-14 11:31:03.249 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:03.256 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:03.257 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:03.264 2229 2229 I Dialer : MainCallLogFragmentListener - voicemailStatusObserver.onChange selfChange:false
12-14 11:31:03.265 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:03.279 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - 1 status
12-14 11:31:03.279 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:03.279 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:03.280 2229 2229 I Dialer : MainCallLogHost.enableFloatingButton - enabled: true
12-14 11:31:03.280 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - isModal: false, Can't activate visual voicemail
12-14 11:31:03.296 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:03.297 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:03.303 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:03.307 2229 2229 I Dialer : OldMainActivityPeer.MainCallLogFragmentListener - onVoicemailStatusFetched
12-14 11:31:03.308 2229 2229 I Dialer : OldMainActivityPeer.onVoicemailStatusFetched - hasActiveVoicemailProvider:true, number of active voicemail sources:1
12-14 11:31:03.313 2229 2229 I Dialer : OldMainActivityPeer.showVoicemail - showing Tab:true
12-14 11:31:08.254 2229 2229 I Dialer : VvmTaskExecutor - Stopping service
12-14 11:31:08.255 2229 2229 I Dialer : VvmTaskExecutor - finishing Job
12-14 11:31:08.256 2229 2229 I Dialer : TaskSchedulerJobService - finishing job
12-14 11:31:08.269 2229 2229 I Dialer : JobFinishedPoller.run - Job finished
12-14 11:31:08.270 2229 2229 I Dialer : VvmTaskExecutor - terminated
12-14 11:31:15.711 2229 2229 I Dialer : CallLogQueryHandler.fetchVoicemailStatus - fetching voicemail status
12-14 11:31:15.762 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - 1 status
12-14 11:31:15.763 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:15.763 2229 2229 I Dialer : VoicemailClientImpl.isVoicemailTranscriptionAvailable - visual voicemail is not activated
12-14 11:31:15.764 2229 2229 I Dialer : MainCallLogHost.enableFloatingButton - enabled: true
12-14 11:31:15.764 2229 2229 I Dialer : VoicemailErrorAlert.updateStatus - isModal: false, Can't activate visual voicemail
