Forum Discussion
Android Native Visual Voicemail Trouble
I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for ...
UPDATED 7/13/2021:
For folks wondering if their Native VVM app will work on T-Mobile's network, here's some helpful info. The native VVM app on Non-T-Mobile devices isn't something T-Mobile can guarantee will work with the VVM service. This goes for other native apps as well. We recommend folks download T-Mobile Visual Voicemail app I've linked below and use the VVM service through that app. The second link I posted below is for troubleshooting if you happen to run into any issues.
We have a couple articles that can help with this. Check out the two links below in relationship to the issue.
App de Correo de voz visual de T-Mobile
Solución de problemas del correo de voz
After you uninstalled the TMO VVM app and enabled the Goog VVM --- did it
work? On my phone, I could install VVM but it never worked. I reinstalled
the TMO app and the opportunity to use the Android VVM disappeared; but
since it didn't work, I don't care.
Note that Goog VVM worked great (as did wifi calling, hd VoLTE, etc.) on
Oreo; but when I updated to Pie on my brand new Nokia phone, those stopped
working as did Goog VVM. I reached out to Nokia support and they told me I
could bring the phone into a local service center and they'd downgrade me
to Oreo (which worked); but, the nearest service center is about 5000 miles
away in Europe 😥
They did tell me that Goog was aware of these problems and a fix is coming
in the next update of Android. So the net/net is: this is likely a
Google/Android problem and not TMO.
