Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
The solution is turn your wi-fi off.
Your phone is confused whether it should use wi-fi or cellular data. If you have enough cellular data, then only use that. If you do not have enough cellular data then you may want to go into your phone's settings, and update connections to call over wi-fi only (if you're desperate). Allowing your phone to choose between wi-fi and cellular is a nightmare. Both of my parents have had this issue in the last month, and I told each of them to turn off their wi-fi and the problem was fixed instantly in both cases.
Additional benefit - In general, your phone's battery is drained when it is searching for wi-fi, so you might save yourself a recharge too.
¡Buena suerte!
