Forum Discussion
Calls go straight to voicemail - phone doesn't ring (Samsung S6 on Nougat)
About 2 1/2 weeks ago, I started missing calls because my phone wasn't ringing and calls went straight to voicemail. For some of the calls that come in (including Telemarketers unfortunately)...
Hey folks! If this is happening when connected to Wi-Fi, please do give us a call so we can a support ticket opened and have our engineers further investigate.
I've been having this issue for YEARS over various phones (at least the last 4 I've owned) all were from different manufacturers. To be exact it was a sidekick, 3iPhones, and now my Samsung Galaxy S9+. It doesn't matter if I'm connected to wifi or not. It doesnt matter how good the service is. T-Mobile just has a terrible network. I've stayed with them for so long because I was on a family plan that was dirt cheap, but now that I need my phone for business I'm definitely dropping them and switching over to someone more reliable. TMobile has done nothing except make excuses or sell me a new phone over this issue, and now that I've learned that this is a common issue with their service they won't be seeing another dollar from me.
tLdr: TMobile is unreliable and provides poor solutions for their shotty service. Change providers to fix the issue.
