issues with my Google pixel 6 Pro preorder?

Mrcpuhead wrote:

Andy T wrote:

This Shi#y, I pre ordered pixel 6 pro on 19th, did all the required digi signing, and my shipping date was 10-28 for the past 10 days I just rechecked it now and it says 11-12-21 to 11-18-21. Tmobile sucks at this, I even went into an actual store to pre order pixel 6pro on 10-19. What A joke Tmobile, I would have purchased from Google if you would have said I would not receive phone until middle of November. Nice way to treat A customer of 20 years. 

I'm a long term customer also... not nearly 20 years though.  But when I searched on Pixel 6 Pro backorders I found articles including statements from Google that the problem is on their end... with the long lead time between announcing these phones and taking pre-orders, they clearly didn't plan production levels high enough to keep up with demand. I noticed many glowing reviews which means higher demand. Throw in the industry supply chain problems with chips, and I'm not too surprised this happened. But I wouldn't blame T-Mobile or any other carrier. Google dropped the ball here. I'm no C-level executive, but I understand business enough to know they should and could have handled this rollout better. 

This all said, I will fault T-Mobile for how they handled the order process and estimated delivery dates. Better to under promise and over deliver than the other way around. We use that rule at work a lot... it saves our customers from the headaches mentioned in this thread...

Absolutely this. You can visit any number of Internet forums, the Pixel subreddit, probably AT&T and Verizon customer forums too and see the same story. Amazon is out of stock, Best Buy seems to have some regular Pixel 6 phones at some store locations, B&H ran out of inventory too. For me, 90% of the blame rests with Google (and the global supply chain problems). However, T-Mobile is fumbling this badly. Anyone with a pre-order placed at least by October 20th should (a) receive priority for shipment and (b) receive an update message from T-Mobile with very specific information on the causes of the delay and a definite shipping window. This experience of logging in to the website every day to see that the shipment estimate of my pre-order has changed yet again (always later and later), AND having been charged for my downpayment and taxes, sucks.

Honestly, I was torn between the Pixel 6 Pro and the Galaxy Fold 3 (and yes I know the price difference but TMO offers a very good trade-in price and discounts for the Fold 3, versus a joke of a trade-in price for my current phone if buying the Pixel 6 Pro). Now that my Pixel 6 Pro order may not ship until December, I may as well cancel and get the Fold (also on backorder with TMO, but an estimated shipping date from late November to early December).