Forum Discussion
LG IMS has stopped
Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?
Hey everybody!
Great news!! LG was able to release new updates that fully resolve the recent "IMS stopped" pop up issues. The fix is pretty quick and can be found on our support site. Here is the link that you can follow to see how to install the needed updates. IMS de LG se detuvo | Asistencia de T-Mobile
In a few short clicks, those pesky popups will be a thing of the past.
I had the same problem yesterday and had no idea what was wrong for several hours. I cleared the cache on the phone and it worked for about 30 minutes then the pop-up would come and stop everything. Since WiFi was still working I forward my number to my Google Voice number and made calls and got my calls and texts from it. I called LG and they gave me a list of things to do that worked for several hours then stopped. I called my nephew who is an aerospace space engineer for NASA he called me back and told me me to do this. He said it's the newest LG fix. I did it yesterday and it's working just fine.
Put the affected LG phone in airplane mode by pulling down the notification shade and tapping on the plane icon.
Putting the phone in airplane mode should stop the IMS error message from popping up.
Open the phone's settings and tap on Apps and Notifications, followed by App Info.
On the App Info page, click on the three-dot menu icon in the top-right corner of the screen and tap on Reset App Preferences, then tap on Show System.
Look on the app list for "com.lge.ims.rcsprovider" and tap on to open the next page. Doing so will pull up the pre-installed IMS provider app's detailed overview.
Once there, tap on the clear data/cache option, then clear storage, then force stop.
Then restart the phone. If the pop up happens anytime during this. Restart phone and do again.
