Forum Discussion
unfortunately t mobile has stopped
just last week this ERROR MESSAGE "unfortunately t mobile has stopped" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR "unfortunately t mobile has stopped"
So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right, and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!
DIY REPAIR HERE: first to repair this, you need to understand what is happening. T-Mobile has launched an update to their T-Mobile app that is incompatable with phones running less than 6.0 Android operating systems. Instead of being an update, their new app is designed to act as Malware that freezes your phone with that annoying pop-up. For a phone that was not originally a T-Mobile phone, go to the Google Play Store, click on the red circle up top to pull up your apps. Go to "manage apps and device." Go to "manage" up top next screen. This will bring up a list of your apps. Scroll down to T-Mobile, click on it. You should be able to uninstall it. If you can not, then it means you have a phone where the T-mobile app was part of the factory installation package. You can't remove it, but you can stop it from making the pop-ups. So to do this, go back into "settings," and go to "system" click on it. Go to "system developer options" click on it. scroll down to "background process limit," click on it. A sub menu will pop up asking you how many processes you want to allow. PICK NONE. ZERO. NO BACKGROUND PROCESSES ALLOWED. This is the fix. When you toggle back to the home screen, and remove the pop-up, no more should happen. Because the pop-up is a background process and you are not allowing that process to happen. The pop-up is a Malware loop created by T-Mobile to render your phone so miserable to use....you buy a new one! Notice how nobody tells you how to fix it, but they are quick to sell you another phone. THERE IS NOTHING WRONG WITH YOUR PHONE. Once the background processes are stopped the phone works fine. Shame on you T-Mobile!!
I have been able to fix this issue by either 1. Clear the Data of the the Tmobile app (Settings → Apps -→ T-Mobile on long list of apps → Storage → Clear data) And/or Updating the Tmobile app in the Playstore (Playstore -→ Search "T-Mobile" in the top search bar → Tap Green Update button in theTmobile app info page if available.
I wish you luck on your fix. I've been following this problem for a couple months now, found the easiest way was to go to google play, uninstall all the T-mobile updates (won't uninstall T-mobile app). Then then update the app (again). That generally lasts around a week, then you have to do it again, when your phone call gets dropped or your 'war attack' dies in an online game, due to the message coming back and using up all your cpu. This is what my Samsung phone is going through, one that T-Mobile sold me about a year ago, that came with the T-mobile app installed even. :/
If you do a bit of search on the internet, you will find hundreds (thousands?) of people having this issue on their android devices, and T-Mobile has been less than forthcoming about even admitting their software has a problem and doing something about it! Sure, I can do a complete factory reset and painfully restore what was on my phone afterwords. ONCE. Not once per week. >.<
Emeraldeyes22 wrote:
I have done everything I can. The message comes up multiple times a minute and interrupts anything I am on the middle of. Typing this alone I got the message ten times, and I don't type slow. The rep said I had too many things open. Not true. Please help. No updates available.
These reps don't know squat. 😤
So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right, and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!
I have done everything I can. The message comes up multiple times a minute and interrupts anything I am on the middle of. Typing this alone I got the message ten times, and I don't type slow. The rep said I had too many things open. Not true. Please help. No updates available.
I have found the fix. First you must backup all of your data using a program downloaded and installed on a PC called "smart switch" This program will backup all of your apps data, texts. contacts ++. google it to get it..Than after this backup you need to do a a hard reset google for instructions how to. After the reset you can restore everything using smart switch restore. My 2 S5 phones work now, it seems better than before I got the error.. Its like a clean install for your phone. You will have to install some apps updates. Now you have a complete backup of your phone on your PC and can make a new complete backup after you do all of the updates. The complete backup can be installed on a different S5 phone I did it and it worked.
I had exactly your problem and now I an 4 days on 2 different phones error free try my fix and at lease you will have a complete backup of your phone on a PC. Paul this is what I did: First you must backup all of your data using a program downloaded and installed on a PC called "smart switch" This program will backup all of your apps data, texts. contacts ++. google it to get it..Than after this backup you need to do a a hard reset google for instructions how to. After the reset you can restore everything using smart switch restore. My 2 S5 phones work now, it seems better than before I got the error.. Its like a clean install for your phone. You will have to install some apps updates.
I have been dealing with this problem for about three weeks. Some days I get blasted with the service interruption all day and other days.. nothing.
Went to the shop and the salesperson was no help.
I reckon it is because my s5 is old. A shame that the corporation is making us get rid of our old phones.
I had exactly your problem that is why I started this post. Now I am more than 10 days error free on 2 different S5 phones try my fix listed above. Yes my S5 phones are totally error free and working better than before. If you have any questions I am here. Paul
