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spaten1001's avatar
spaten1001
Roaming Rookie
4 years ago
Solved

unfortunately t mobile has stopped

just last week this ERROR MESSAGE “unfortunately t mobile has stopped” started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me...
t-mobile
  • DillyBean's avatar
    DillyBean
    4 years ago

    So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right,  and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!

jdrou's avatar
jdrou
Newbie Caller
4 years ago
Copiar enlaceReportar

Excellent explanation.  'allowing no background processes' fix worked for me on my old MetroPCS phone that only has Android 5.1.1 available.  Fortunately I already had the dev options enabled (since they have things that really shouldn't need such a special menu like not turning off display when charging).  Was really annoying since I went so far as to reset my phone and then the problem came back after installing a few updates.  I assume there is some downside to the fix but it's better than throwing out an otherwise working phone.

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stopped","id":"message:6273","revisionNum":1,"repliesCount":18,"author":{"__ref":"User:user:72430"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:6273"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6273"},"body@stripHtml({\"truncateLength\":200})":" just last week this ERROR MESSAGE “unfortunately t mobile has stopped” started popping up on 2 of my 5 phones. 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just last week this ERROR MESSAGE \"unfortunately t mobile has stopped\" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR \"unfortunately t mobile has stopped\"

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just last week this ERROR MESSAGE \"unfortunately t mobile has stopped\" started popping up on 2 of my 5 phones. I cannot find a true fix for this online. I went to a T-mobile store and the Rep told me that maybe I need to pay my bill. I told him my bill is paid in full. He than took a look at my 2 phones and said that if I upgrade my phones that this ERROR would go away. He could not fix my phones and told me that it is a phone problem. I told him that it is a T-mobile software problem and T-mobile needs to fix their software. I left and came home to contact T-mobile for a fix. I am waiting on a callback in 45 minutes. I am putting this problem out there is there a real fix for this ERROR \"unfortunately t mobile has stopped\"

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Excellent explanation.  'allowing no background processes' fix worked for me on my old MetroPCS phone that only has Android 5.1.1 available.  Fortunately I already had the dev options enabled (since they have things that really shouldn't need such a special menu like not turning off display when charging).  Was really annoying since I went so far as to reset my phone and then the problem came back after installing a few updates.  I assume there is some downside to the fix but it's better than throwing out an otherwise working phone.

","body@stringLength":"565","rawBody":"

Excellent explanation.  'allowing no background processes' fix worked for me on my old MetroPCS phone that only has Android 5.1.1 available.  Fortunately I already had the dev options enabled (since they have things that really shouldn't need such a special menu like not turning off display when charging).  Was really annoying since I went so far as to reset my phone and then the problem came back after installing a few updates.  I assume there is some downside to the fix but it's better than throwing out an otherwise working phone.

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So idk if this will help anyone. But I noticed that the tmobile app that was in my apps in the play store was different than the one continously generating the error. So I went to the app store, and under my apps searched tmobile, it showed a tmobile app with a PINK icon, I clicked on that and while it was installed, it was not enabled. So I enabled it.Then when the pop up occurred again, I clicked on app info instead of close app. Which brought me to the older tmobile app with a white icon, i clicked the 3 dots in the top right,  and then clicked uninstall updates. So far everything is running smoothly and no more pop ups are popping. Fingers crossed!

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