Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hola,
I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.
Introducción
I had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that.
The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it.
The Problem
T-mobile kept my autopay still going, and my bills keep coming every month, even though I don't have service with T-mobile at all. They charge my card every month. It's been 4 months since cancellation, and I am still getting my full bill every month. I don't even have my account anymore. Because my account is canceled, I am not able to login to talk to someone about it online.
Customer service on the phone is not understanding the problem, no matter how hard I try to explain it. They keep asking irrelevant things like why did I cancel my services or did I move my number to a different carrier. Who cares? They see that the account was cancelled in October. They see that I have been charged in November, December, January, and I just received an email saying my February one is coming up. Yet they are unable to see why it's a problem that I keep getting billed despite having no service with T-mobile. The last rep I spoke to tried to explain how these recurring bills are covering old months, which is ridiculous. I only had service for 2 months, both paid for. And I have been charged for 6 so far.
Since I couldn't speak to someone who could help me, I disputed the transactions with my credit card, and won. But now T-mobile says I owe them $480 (4 months), and they aren't letting it go, but they aren't explaining what I owe for. And they seem to have no intention of stopping this recurring charge.
I don't want to keep arguing with them over this. It is very time consuming and frustrating. And I definitely don't want them to falsely report a delinquency to the credit bureau. It's ridiculous that they keep my card on file and keep billing it after there is not even an account to bill. My bank agrees and resolves in my favor, but T-mobile is still coming after me for money I do not owe.
Can anyone help?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
I am trying to get people together that cancelled line but continue to get charged. I think this is an ongoing practice by tmobile. I just got a collection bill for more than 1200 just for the line I already cancelled 7 months ago (and customer service agree too). I think this is deliberate and I need to get as many people as possible to see where we can go.
I have found an attorney. If anyone wants to join in this lawsuit, please reply to message.
Writing a letter takes ages to get a response, and they will most likely just tell me to call in. I don't see why I have to spend so much of my time on this just for T-mobile to register that I canceled and therefore no longer need to pay. I understand what you're saying about preserving my legal rights (I am a lawyer), but the idea of going through this hassle just to refund money they shouldn't be charging is really irritating.
I moved to Verizon in May and was charged all summer by T-Mobile. Glad to know I'm not the only one, it would be great to get a class action lawsuit going.
I cancelled my account in May 2020 and have been billed all summer even after numerous phone calls and in person visits to dispute the charges. Just received a bill from a collection agency for unresolved charges as well.
Seems pretty obvious that TMobile is intentionally billing cancelled services, and making it unreasonably difficult to get these charges removed.
Reported to Better Business Bureau as a scam.
We switched over to another provider, got our numbers transferred and all services canceled and I am getting charged on auto pay still by t-mobile. My wife called the customer service phone line and they told her they couldn't cancel auto pay without our pin even though our account is closed and we don't owe any money. As if we are going to call customer service and cancel auto pay for closed accounts for accounts that are not ours. Why would we do that and why would it matter if we did?? This is insanity.
I have the same experience. I called customer service to cancel my account. They said they could not cancel right away and that I have to wait for another department to reach out to me. A few days later - Nov 23, 2021, I received a voice message saying that my T mobile account has been cancelled and that I no longer need to do anything. However, they are still charging me on the months of December 2021 and January 2022. I agree to doing a class action suit against T Mobile!
You've tried talking. Have you tried writing a business letter according to the terms of the Fair Credit Billing Act? Talking does not preserve your legal rights, writing does. Also, have you spoken with your bank (credit card issuer)?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
