Forum Discussion
Misleading T-Mobile Offer Resulted in Higher Monthly Bill and Unwanted Lines
Two months ago, I had 9 lines on my T-Mobile account, and on August 24, 2024, I reached out to chat support to remove one line. At the time, I mentioned to the agent that I had two additional lines that might join the account if there were any suitable deals or offers available. My bill for 9 lines was $245, and I emphasized that I didn't want to increase my monthly bill.
The agent informed me about a "buy one, get one free" offer, explaining that if I removed one line and added the two new lines, my bill would remain the same at $245. This offer made it financially feasible for me, so I proceeded with the changes based on the agent's assurance that my monthly payment wouldn't increase.
However, the following month, I discovered that my bill was $280, not $245 as the agent had promised. I verified this with a copy of the chat, proving that the agent had misrepresented the offer and the final cost. I then visited T-Mobile support four or five times to resolve this issue, but each time, they apologized for the "miscalculation" yet insisted the bill would stay at $280 for 10 lines, leaving me with two extra lines and an additional $35 on my monthly bill.
If the agent had disclosed that the final cost would be $280, I would not have added the two lines. This misrepresentation effectively scammed me into increasing my plan, resulting in an unwanted burden.
The manager was likely misinformed. The T-Mobile C2 documentation clearly states that no line cancellations within the past 90 days are required to be eligible for the BOGO lines.
The manager was likely misinformed. The T-Mobile C2 documentation clearly states that no line cancellations within the past 90 days are required to be eligible for the BOGO lines.
They don't care to elaborate any of this, they just want to add new lines as soon as possible, and maybe get their commissions, I don't know if they are getting any but they must be bcz of the way they push us to add lines by misquoting and misleading us.
Yes, I posted similar but our situation was in store with ‘the manager’ !
… told my son his new iPhone comes with a case and screen protector, only to find out that each item cost $39.99 and the two charges would be pro rated for 24 months. Very misleading and the rude manager refused to take it off the bill or even apologize for any type of miscommunication. Total BS
