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Utsv99
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Joined 15 days ago
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Misleading T-Mobile Offer Resulted in Higher Monthly Bill and Unwanted Lines
Two months ago, I had 9 lines on my T-Mobile account, and on August 24, 2024, I reached out to chat support to remove one line. At the time, I mentioned to the agent that I had two additional lines that might join the account if there were any suitable deals or offers available. My bill for 9 lines was $245, and I emphasized that I didn't want to increase my monthly bill. The agent informed me about a "buy one, get one free" offer, explaining that if I removed one line and added the two new lines, my bill would remain the same at $245. This offer made it financially feasible for me, so I proceeded with the changes based on the agent's assurance that my monthly payment wouldn't increase. However, the following month, I discovered that my bill was $280, not $245 as the agent had promised. I verified this with a copy of the chat, proving that the agent had misrepresented the offer and the final cost. I then visited T-Mobile support four or five times to resolve this issue, but each time, they apologized for the "miscalculation" yet insisted the bill would stay at $280 for 10 lines, leaving me with two extra lines and an additional $35 on my monthly bill. If the agent had disclosed that the final cost would be $280, I would not have added the two lines. This misrepresentation effectively scammed me into increasing my plan, resulting in an unwanted burden.49Visto0likes1Comentario