Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Reading through all these message I am realizing that this is a long time practice of T-mobile. In January, I opened up a personal account and requested for my business account to be closed. I was informed by customer service that the cancelation would be taken care of, but T-mobile has continued to auto charge my business account. I have called numerous times to have this situation dealt with. I even went to the store where I did the transaction to have it addressed, yet nothing. I just got of the phone with a supervisor who states that he can see that I called on January 13th, 2023 to have the account canceled, however the agent I spoke to placed the account on suspension. I kindly informed him that there is no way I would agree to a suspension when I already have another account open with T-mobile with the same exact phone numbers. It just doesn't make any sense. I'm being told the agent I spoke to in January doesn't really work with T-mobile and that they have to request the recording to see what happened before any action can be taken. Its now December and I'm reading that they do not refund chargers that are 12 months or more older. Its been almost a year since I requested a cancelation. They have charged hundreds of dollars and have placed erroneous claims on our credit reports and don't have the decency to take care of it.
