Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Same thing happened to me. They kept charging me for 9 months are are refusing to refund me. Put in a dispute on my credit card and they cancelled last 2 months' payment, now T-Mobile sent it to collection agency, Customer service refuses to do anything. These people are cheats and unfortunately the law is on their side.
