Forum Discussion
Stop sending my voicemails to SMS
My voicemail messages are recorded correctly and the transcript is shown on my iPhone normally (Select the Phone icon, then the voicemail icon at the bottom). However, they also get sent to me as a text message (SMS). How do I stop the texting? Having the voicemail recording is sufficient - they're normally just spam recordings anyway.
Don’t know if you or anyone has figured it out but in case you all haven’t:
- Open “Account” tab
- Click “Profile settings” link
- Select “Block calls and messages”
- Select “Block Other” on the line you wish to update
- Turn on “T-Mobile Voicemail to Text Block”
Don’t know if you or anyone has figured it out but in case you all haven’t:
- Open “Account” tab
- Click “Profile settings” link
- Select “Block calls and messages”
- Select “Block Other” on the line you wish to update
- Turn on “T-Mobile Voicemail to Text Block”
I could have written your message myself! It's exactly what I just explained to the T-Mobile support "expert" I got on the phone to get this "feature" turned off. She didn't know what I was talking about, but after a lot of repeating myself she dug deeper to learn that it seems to be an error in the way my account is set up. She told me to hold on while she escalates the call so that I can talk to the technical team to get it fixed.
….
After 30+ minutes on this call, much of it waiting, I've had a chance to explain the problem to the technical support person who has put me on hold again while he looks into it further. In other words, nobody seems to know what's going on.
Anyone get a successful resolution yet? It's annoying as heck. Not likely to keep T-Mobile when my iPhone 7 gets EOL'ed.
thx1138 wrote:
Anyone get a successful resolution yet? It's annoying as heck. Not likely to keep T-Mobile when my iPhone 7 gets EOL'ed.
if you haven't figured it out:
- Open “Account” tab
- Click “Profile settings” link
- Select “Block calls and messages”
- Select “Block Other” on the line you wish to update
- Turn on “T-Mobile Voicemail to Text Block”
**Hope This Helps!!!😀
Finally connected with them on Twitter. They said the business account owner has to do all of this for us; we don't have permissions to do it. Took like 5 hours to get that answer from them.
Thank you for all your help!
I've never had an iPhone but doesn't Apple do all the updates for their phones so if you update your phone through Apple then this may be an Apple issue with their visual voicemail app.
Found the answer here: https://apple.stackexchange.com/questions/421040/disable-t-mobile-voicemail-to-text
So WHERE is the Account tab? I have looked in the app, on the website, and in my iPhone settings.
top right of the page where it says “My account” in pink?
