Forum Discussion
"LG IMS keeps stopping"
This started on one family member's V30 yesterday and another today. This affects more than one LG model. Obviously T-mobile has changed something in the network. See this thread here: https://co...
ok, just used the following suggestion:
SocialCatastrophe wrote:
Go to settings → Apps/notifications -> app info -> three dots -> Show System -> com-lge-ims-rcsprovider -> storage
Force stop and clear data.
This has fixed the issue for my mother's v20. At least for now…
At least it took away the 3 second pop up notice. However, I did shut down & restart and the messaged started popping up again. So I redid the above directions and the annoying pop up message has stopped,
I found the fix on line (NO HELP FROM TMOBILE!) I called my " T-Mobile team EXPERT representative" to get resolution, of course you're speaking with someone in Asia who just gives lip service saying I was number one priority when they fix it. Asked to speak with an American (to hopefully get a more clear/honest/informed answer, but never received a call back, go figure). So went to a T-Mobile store and was told LG stopped pushing updates to their phones and I would just have to upgrade to a new phone (We have 3 of them that we bought through Tmobile). Their spring-loaded EZ answer since it's not their money- just buy new phones.... Seems like T-Mobile should own some of this, been a customer for almost 20 years. T-MOBILE AMERICA, ARE YOU LISTENING? ***UPDATE- called customer care stated cancellation in the menu, was connected with a US rep. He said they would replace the phones for FREE with the N200 Nord One Plus. Documented that on my account so I can now go to a t-mobile store to look at the phone and swap them out.
