Reaching out to T-Mobile via Email

Well idk where to begin I have called and text message idk probably at least 30 people and never get anywhere the only thing that T-Mobile cares about is if u want to make a payment started out by them sending me the wrong phone so they ship me another phone and it was the wrong phone well third time's a charm they finally got me the right phone well then I wanted to add a line and get the Motorola edge 2024 okay that being said it was going to cost $20.50 after After trying five times on the app and it denied my credit card me unaware that my bank was charging me every time so then I didn't have the 2850 so I was texting customer service this guy went as far as to tell me that he could have it put on next month's bill yada yada yada and it won't cost me nothing he was going to take care of it he went as far as giving me a fake order number and still yet nobody has done nothing about this The only thing they can do is say well if you've got the $28.50 we can continue with your order I think it is an outrage and still yet nobody has done anything about this I have all documented proof of what he said what he done he took my debit card information under false pretances I mean nothing's ever been done nothing's been made right they have done me dirty since ghost Street