Forum Discussion
Visual Voicemail using Default Android 10 App (NOT T-Mobile App)?
Hi, I have a non-Tmobile provided Android 10 phone that has native Visual Voicemail app. Can I get that to work WITHOUT using T-Mobile Visual Voicemail app? If so how? Thanks, Sujith
I was going to add this to another thread, but it was locked. I discovered a work around. (persistence was key here). Note that I am not an expert, and your mileage may vary.
- If the T-Mobile account is older than a couple years, the voicemail box (on T-Mobile's end) needs an update. In order to do this, the user needs to request that a T-Mobile rep reset their voicemail account. (completely reset back to new)
- The voicemail box then needs to be authorized for visual voicemail, which is done through the T-Mobile Visual Voicemail app. The user should not accept any of the extra services, as this will designate the Visual Voicemail app as the only usable external app for the T-Mobile voicemail service.
- Then the user must delete the T-Mobile visual voicemail app from their phone. This app blocks the voicemail user settings on android devices and cannot remain installed if the user wants to use stock or built-in voicemail services.
- The user can then restart their device and activate visual voicemail in the stock Google phone app.
I have tested this on a few different android devices, including a Oneplus 9, Oneplus 6t, and a Samsung Galaxy A50. So far, it works 100% of the time. This tells me that it is likely a T-Mobile software issue, but I'm mostly just glad that there seems to be a common solution.
Please like my reply if this solution worked for you. If you are not willing to do all these steps.. then unless you have a Nexus device or an IPhone, get comfy with the T-Mobile visual voicemail app. A lot of people have spent a lot of time looking for a solution.
ozozznozzy wrote:The biggest point here is that T-Mobile needs to manually reset your voicemail account. Like completely factory reset it.
Just wanted to add that no T-mobile rep on the phone is going to have the slightest idea what you are doing. If you try and explain it, they are going to push you up to a different tech who will be just as confused. Just tell them you want to completely reset your voicemail for your own reasons. They have a system in place just for this and the request is not unheard of. If they insist that the need to know why, just say "for personal reasons, I need to have my voicemail box reset".
Don't worry about your old voicemails from grandma. You were never going to do anything with those anyway.. and you wouldn't be able to without Android voicemail anyhow.
