Forum Discussion
Wrong phone description
Just wondering if anyone else has an incorrect phone description on their account? I recently activated my 256GB White Pixel 6 Pro, in my profile it shows as a 128GB Black Pixel 6 Pro. Not sure ...
Versatile.dontplaywitme wrote:
gramps28 wrote:
It was the same way when I bought from Google a Pixel 5a5G. It showed as a Pixel 4a but it's not a big deal to me. It doesn't hinder the phones performance.
...it is a big deal when you need to file an insurance claim. They say your actual phone isn't covered and try to replace it with a less than phone that shows up on your account. All these comments have people saying the basic floor model is showing up on their account. That's BS.It's the imei# that matters not the description of the phone. Run your imei# through Tmobile's imei checker for the correct phone description.
https://www.t-mobile.com/resources/bring-your-own-phone
Having a similar issue. Upgraded 2 Samsung S22+ 256GB phones for 2 new IPhone 13 MaxPlus phones. Since we started their service the Samsungs have shown on our billing as 256GB phones, and we eventually paid them both in full and T Mobile unlocked them. When they were received at the trade-in center(a third party buyer of T Mobile phones), are now saying they have to adjust trade in value because the techs said they only 128GB. It changed trade in value $36.00 less. Called T-Mobile and they credited the $36.00 ea on our bill, but now my problem is We've been paying the higher price for 2- 256GB phones all along instead of cheaper 128GB. T Mobile says they won't refund the price difference in a 256 and a 128 phone since they had no balance owed, they will only credit trade value difference. That's bad business as I see it. We were overcharged us for what they sent to us.
Anyone else had this issue?
