Reaching out to T-Mobile via Email

If T-mobile doesn’t have satisfactory network for you to communicate you may have to leave. it will be some good offers coming up around Thanksgiving especially to switch.

Call customer service and request:

1. To Unlock your devices. That's if they are paid off.
2. Request a PORT PIN NUMBER for all your phone numbers. This will allow you to keep your same phone number when going to a new provider.

These 2 request will make customer service ears stand up like antennas, because you are no longer just saying I will leave, but you're executing the right steps to leave. Don't go into a store to do this. They are limited in the authorizations they have and are not equipped or authorized to handle extenuating situations.

Customer service will ask you why you are requesting these 2 and you tell them your situation and to get you assigned to a representative that's going to own this issue and get a resolve ASAP. Get a reference number for your call and re-cap the call before completing. You need to also request a credit adjustment for poor network service.

Alternatively, email Mike Sievert, Executive and tell your story. He will forward to a representative to own the issue. If they are unresponsive or just not getting it right keep emailing Mike Sievert giving him update.  mike.sievert@t-mobile.com

Hope this helps!  keep me posted