Revvl 6 Pro Gmail attachments

Same problem here on REVVL6….for both me and my wife….and another random person I found on reddit by searching there.  Using the Gmail app and can't download attachments.   We CAN forward attachments.  We CAN upload attachments to Drive and download them from there.  I spent HOURS on the phone and on Twitter with T-Mobile "support", trying every "solution" they had, all the while them claiming they haven't heard of any other REVVL6 users with this problem.  Really frustrating and disappointing as a T-mobile faithful user.  (By the way, Gmail worked fine on all other previous REVVLs we owned.)

Hey all. Thanks for the heads up about the Gmail attachment issue! We at T-Mobile thrive on feedback like this so we can identify issues and work towards a fix. Now that we know this is going on, we are working with the equipment manufacture to get it fixed. Email is so important because of the ability to send and receive those attachments so we are so sorry for any trouble this has caused. Thanks for giving us a chance to dig deeper and sort it out for you.

So its been a year since this problem was 1st found and still no fix!!! I to am having this issue with revvl 6 pro

YSEM85 wrote:

TXFrank wrote:

The REVVL 6 PRO 5G is a T-Mobile branded phone just like Samsung, Apple, Motorola, etc.  They just released Andoid 13.  Their software engineers did all the work.  So it is their responsibility to ensure that all the regular apps work even if they are from Google.  They didn't do that.  The software is defective.

But, as another poster stated you can work around it.  Install any other email manager that permits multiple email account.  I use yahoo mail manager, and installed my sbcglobal account and gmail acccount.  I can download from this email manager all gmail attachments, open pdf files, forward them, print, etc.  No problem.  Works fine.

There may be other solutions in workarounds, but haven't found them yet.  The above works.

TXFrank

 

Thanks  for  your  workaround. I have read  about  it. I am wondering if T-Mobile support  and T-Mobile  developers  read  this T-Mobile  community  at all?  I  think NO.  Looks  like  T-Mobile  wants  to  give these phones to everyone for  free.  Actually,  I  don't  want  to  create   any  extra accounts  and  install  any extra   applications  just  because  the developers  don't  want  or  can't  do fix  their  mistake.  Besides  this  problem  the  phone  model  has  others  issues,  and  even  native T-Mobile account application  does not work.

These devices are created for T-Mobile and developed for by a third party.  There is a reason why they are handed out for next to nothing.  Because it's as barely close to functional in the hope you eventually purchase something better.  

once the update has been deleted are you able to attach anything or does it force you to update yet again before you can use the app for anything?

I have the identical problem with my new Revvl 6 5G. Has anyone found a solution? 

Same problem here got the phone a few weeks ago. 

I also am having this problem. Would love to see a solution.

so if you download the Gmail app itself and use that are you able to add attachments again? if yes then the issue is between Outlook and Gmail with compatibility. best bet for this would be to contact the Outlook devs to see what is going on and if there is a fix or work around fix for it.

I am using the Gmail app. The problem isn't that you can't add attachments, it's that you can't open them (in incoming emails from others).